You recently bought a second-hand car from a company that sells used cars, but the car developed some problems. You have phoned, left messages and sent emails, but you have not heard anything from the company that sold you the car.
Write a letter to the manager. In your letter
- explain the problems you have had in contacting the company, and explain your dissatisfaction
- describe the problems with the car
- tell the manager what you want him to do
Here is a band 7 letter on this topic written by one of our students. The texts in red colour are the comments of the teacher who evaluated this letter.
Band 8 letter sample
Here is an edited version of this letter.
Dear Sir or Madam
I am writing to express my disappointment with your after sale and customer service. I purchased a second-hand BMW car from your showroom two weeks ago, and three days later I started experiencing gear and heating problems. I called your customer service number after the car developed the problem but nobody answered the phone. In addition to that I sent fours e-mail but unfortunately, I have not received any reply yet.
The BMW I purchased has a manual gear system, and for some reason unknown to me I cannot shift it to the third gear. I am not able to accelerate due to this problem. The car also heats up while driving, and I mostly experience such issues during rush hours.
I request you to take the car back and provide me with a replacement until the company manages to completely fix the problems I mentioned in my letter. My car is still under the 6 months warranty provided to me upon the purchase.
Sincerely yours,
Ayman AL-MARWANI
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